IT Support v IT Managed Service? September 27, 2021 – Posted in: IT Support

Are IT Support and IT Managed Service not one and the same ?

No they are not and here is why ….

IT Support is a reactive service that fixes your IT problems as required. It may be an email issue, or a printer problem, or a computer that won’t boot up … there are too many potential IT related problems to list, but whatever doesn’t work, that is the role of your IT Support company to resolve.

IT Managed Service is a proactive service that constantly monitors your network and responds to issues before you are even aware that there is a problem. This could include monitoring disk space, updates, errors and logs, warnings, computer performance and security, among numerous others. By checking these on a scheduled basis we can pre-empt a lot of potential IT problems before they actually happen.

An IT Managed Service will also include a maintenance program whereby routine tasks such as clearing temporary, old and download files to ensure that your devices are optimised for best performance.

Your IT Managed Service will also ensure that all system updates are installed as soon as they become available … this is extremely important from a security point of view as well as performance. Software licensing is also a key part of your Managed Service, keeping licenses up to date and ensuring that surplus licenses are not being unnecessarily paid for.

Most of the managed services can be monitored remotely and regular reports and meetings will be included. Bear in mind that any downtime is likely to have an adverse effect on your business and staff productivity.

So, if your IT is not business critical then IT Support is probably fine, and Ontraq can provide that for you, but if you would prefer the peace of mind that your IT is in safe hands, then Ontraq can provide that too.

Contact Ontraq in Chelmsford for both IT Support and IT Managed Service, we cover Essex, Hertfordshire, Kent and London – call 01245 265100 or email