About Ontraq IT Services - Chelmsford Essex London

Professional Business IT Support and Services

In 1998 our Directors saw a need for flexible and reliable IT solutions for local businesses. With backgrounds in providing IT to City based Financial Trading companies they founded Ontraq to bring their expertise and high levels of professionalism to the SME market.

We can offer a complete IT support service or support for your existing IT resources. Knowledge, reliability and dedication are the keystone of our customer IT support and we’ve built our team with this in mind.

With offices in Chelmsford Essex, we’re able to assist small to medium sized businesses with single or multi-site offices throughout the South East of England, including central London. Our client base even includes a couple of companies with office’s and home workers on the European continent.

Our focus is on long term relationships with our clients – to develop and maintain your IT systems so you can achieve your business objectives

Human resources (HR) management concept on a virtual screen interface

Sectors We Work With

Legal Sector

Ontraq has had a very strong presence in the legal sector, we’re currently providing support to many of the top legal firms locally in Essex and London. With years of experience under our belt with legal industry software, Ontraq is well placed to understand and maintain your business and perform infrastructure upgrades and support.

Success in the legal world depends on flexibility and speed of response. Good IT systems can enable small companies to punch above their weight, but few have the time or resource to staff their own IT departments. That is where we come in.

Financial Markets & Accountancy

A number of our senior staff have come from a City based IT background so we fully understand the fast paced environments our clients operate in. We design, support and maintain a number of trading platforms for our clients and often find we are one of very few IT companies that understand and have the experience necessary in this competitive market place.

Whether you’re a City based trading firm, or a family accountancy practice you can expect the same level of reliable and responsive support you need to provide your clients with the service they expect.

Manufacturing & Engineering

One of our first ever customers was a manufacturer of packaging materials and over twenty years later we now provide service and support to an internationally renowned pump manufacturer. We understand the cost of having a machine out of comission and the absolute requirement for preventitive maintenance on the PCs that run them.

Our stable platforms enable new applications, servers and machines to be brought into service quickly. Some of the food you eat may not have arrived on your plate without the rigorous IT systems Ontraq installs, deploys and maintains at one of Essex’s most famous food makers.

Direct Marketing

For a call centre, security and reliability are top priorities. Your staff need their systems to simply work. If you are in a sector like finance or medical we know all network activity has to be strictly monitored and controlled to prevent unauthorised access and ensure constant uptime.

We design centrally managed networks that provide the Managment with greater visibility and control – not to mention the greater capacity to meet the changes and demands of dynamic markets. The right solution will provide significant cost savings in terms of both headcount and training, and reduce risk for the business.

Estate Agents

We work with a number of Essex-based estate agents, from family businesses to larger chains. We know you’re working inside tight timeframes and dealing with multiple enquiries and cases.

You need the right solutions and the right support to be able to provide the service your customers expect. We’ll keep your systems running and provide you with the IT solutions and support you need.