COVID-19 Update. April 3, 2020 – Posted in: News – Tags: Covid-19 Update

COVID-19 Update.

Along with many other businesses at this testing time, we at Ontraq are in the process of implementing our business continuity plans in order to mitigate the potential effects of COVID-19 on our operation.

During this difficult period, our team have been working extensively to ensure all our clients are up and running with their own unique, business continuity plans.  As we fully understand that your business requires us to keep your operations up and running we plan to continue providing our high-quality service to help get everyone through this challenging time.

In accordance with COVID-19 government guidelines, we have taken many precautions to safeguard both our clients and staff. We would like to make you aware of the steps we have taken so you can have peace of mind that we are operating safely in these extraordinary circumstances.

We have invested over the years in the software and hardware infrastructure necessary for all our systems to work remotely in preparedness for a disruptive event such as the situation we find ourselves in.  Our entire team are working from home as we transitioned to a fully-remote service delivery model when the UK lockdown was officially announced on March 23rd.

To answer a few possible questions you may have: all of our team have access to the business phone system; we can access the software tools remotely as if we were still in the office; and lastly, we have put security procedures in place including 2-factor authentication to safeguard any critical information and accounts

With the restrictions to travel and face-to-face contact, we have instead reverted to phone or Teams meetings; we are limiting any unnecessary on-site interaction and we deliver pre-built and configured equipment.  We are still carrying out site visits for critical issues and this will continue for now, subject to constant review.  We will discuss with you how to minimise the risk to both parties before any visits take place.  We will do this on a case-by-case basis in compliance with the most up-to-date guidance as set out by the government.

We would like to thank everyone for their continued patience and support. We would also like to thank our amazing team here at Ontraq who have gone above and beyond to ensure our customers are fully operational in their work from home situations, all whilst maintaining our high standards of customer service.

Want the best solutions for your business?

At Ontraq, we take a practical approach to everything that we do with technology.

If you have any concerns, questions or simply want to explore all the options to set your business up for remote working, please do get in touch with the team to implement the best practices.