Service and Support

IT SUPPORT

Are you looking to outsource your IT department? Or looking to optimise your existing IT team?

Our experienced team of engineers provides an on-site, remote, and telephone-based support services. We offer IT support and a range of quality managed IT services to businesses and organisations throughout Essex, the south east of England and the city of London.

Our Business IT Support and Service contracts are based on an hourly rate that covers monitoring of servers and software, enhanced support, software and hardware maintenance, as well as general IT support. We will keep your systems running securely and efficiently, reducing downtime and minimising the effects for your business.

Whether you’re looking for support with a single project, ongoing user support and maintenance, or backup for your in-house team – we’re here to help!

Human resources (HR) management concept on a virtual screen interface

WHAT WE COVER

User support, server maintenance, desktop and application support, disaster recovery, anti-virus and firewalls, managed remote access, backup solutions, cloud services, network management and design, cyber security, IT projects…

WHY OUTSOURCE MY IT?

Rather than paying full time staff when some days you may not need them much, and others they may be swamped – outsource your IT with Ontraq and only pay for the hours you need when you need them. Stop worrying about staff holidays or sickness and take advantage of our decades of IT experience.

WHAT IF I HAVE AN IT MANAGER IN HOUSE?

For a larger firm having an external team to work alongside your in house staff is an ideal situation. We can provide an opportunity to reach out to other experienced industry professionals to problem solve, as well as additional technical resources for planned projects or unexpected challenges.

PLAN WITH ONTRAQ

WHY ONTRAQ?

KNOWLEDGEABLE TEAM

With over 20 years of experience, we have firmly established ourselves as a go-to provider for SMEs across Essex, London and the South East.

PAY FOR WHAT YOU NEED

Unlike the majority of our competition, we tailor our service hours and fees to meet the individual demands of your business.

CENTRAL LOCATION

Our central location allows us the benefit of a fast response to most locations across the South East.

INDUSTRY PARTNERS

We partner with a number of the world’s leading technology vendors. You’re not tied to a particular brand by working with us.

CLOUD-BASED SERVICES

We offer the latest private and public cloud technology and systems to help aid your business productivity.

IT Support and Services